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IP telephony
Instel provides communication tools focused on business development and improved productivity
The evolution of telephony towards unified IP communication systems is providing companies with high added value beyond call generation.
Its integration with existing corporate systems such as corporate messaging, ERP applications, CRM as well as other collaboration tools, make IP telephony a communication solution that is ready for hybrid and mobile work scenarios.
How can Instel help you?
Instel helps you to implement on-premise or 100% cloud IP telephony solutions aimed at improving and simplifying communications, boosting employee productivity and improving customer experience.
Benefits
- Increased productivity. With more fluid and collaborative communications
- Improved customer experience. Through multi-channel functionalities.
- Flexible deployment. Cloud, hybrid, or on-site deployments.
- Integration with other business solutions. Agile integration with other business applications.
- Modular growth. Scalability up to 3000 users and up to 150 sites connected to the network.
Case study
Manufacturers
Other corporate communications solutions
Multimedia
Boost interactivity and maximise the impact of your communications.
Video conferencing
Encourage fluid and immersive meetings.
Unified communications
Create smart communication experiences.
Customer collaboration and relations
Build effective and personalised interactions with your customers.
IP telephony
Guarantees efficient and quality communication.
IP telephony
INTEGRATED, SCALABLE AND FULLY CONTROLLED VOICE INFRASTRUCTURE
We implement IP telephony solutions tailored to your IT architecture — on-premise, cloud, or hybrid — ensuring secure communications, seamless integration with your business systems (ERP, CRM, collaboration tools), and readiness for distributed work environments.
OUR SOLUTIONS
IP Telephony Platforms
Scalable voice infrastructure with advanced integration
Solutions ranging from basic voice functions to full unified communications platforms: calls, messaging, video, and recording.
Components and architecture
- Modular IP platforms with scalable, multi-site architecture.
- Comprehensive voice features, including instant messaging, presence, video conferencing, and call recording.
- Advanced integration with ERP and CRM systems for a unified flow of communications and data.
- Support for unified communications (UC) combining voice, video, and messaging in a single platform.
- Compatibility with hybrid environments (on-premise and cloud).
- Modularity that allows the infrastructure to adapt to changing needs and grow without disruption.
- Centralized management and robust security for enterprise communications.
Operational Advantages
- Enables growth and adaptation to new needs without disruptions.
- Improves operational efficiency and reduces management time.
- Facilitates coordination and collaboration between teams.
- Reduces infrastructure and maintenance costs.
- Ensures continuity and reliability of communications.
- Provides a simple and intuitive user experience.
Collaborative & multichannel integrations
Unified convergence of communication and collaboration
We integrate IP telephony into a single interface together with proprietary or third-party communication applications and tools, providing users with real-time collaboration capabilities.
Components and architecture
- Connectivity with CRM, ERP, and collaboration platforms through APIs and standard connectors.
- Unified interface combining voice, messaging, video conferencing, and presence management.
- Multichannel support for integrated email, chat, and video calls.
- Intelligent call routing and queue management.
- Security and encryption of communications for corporate environments.
Operational Advantages
- Operational efficiency: Reduces the need for multiple disconnected tools.
- Improved productivity: Allows users to manage communications from a single environment.
- Seamless collaboration: Enables teamwork through chat, video calls, and integrated presence.
- Interoperability: Compatible with various corporate systems and UC platforms.
- Enhanced security: Protects communications and business data.
Collaborative & multichannel integrations
Unified convergence of communication and collaboration
We integrate IP telephony into a single interface together with proprietary or third-party communication applications and tools, providing users with real-time collaboration capabilities.
Components and architecture
- Connectivity with CRM, ERP, and collaboration platforms through APIs and standard connectors.
- Unified interface combining voice, messaging, video conferencing, and presence management.
- Multichannel support for integrated email, chat, and video calls.
- Intelligent call routing and queue management.
- Security and encryption of communications for corporate environments.
Operational Advantages
- Operational efficiency: Reduces the need for multiple disconnected tools.
- Improved productivity: Allows users to manage communications from a single environment.
- Seamless collaboration: Enables teamwork through chat, video calls, and integrated presence.
- Interoperability: Compatible with various corporate systems and UC platforms.
- Enhanced security: Protects communications and business data.
User terminals and devices
Professional devices for efficient communications
Devices (desk phones, audio conferencing systems, headsets, etc.) designed to deliver a modern, connected, high-performance desktop experience.
Components and architecture
- Softphones / communications clients: PC and mobile apps that enable calls, video, messaging, presence, and remote work without physical hardware.
- Professional headsets (wired or wireless): Devices with HD voice and noise cancellation for open offices, remote work, and intensive use.
- Audio conferencing / speakerphone devices: Speakers and microphones for meetings in rooms or shared spaces with USB/Bluetooth connectivity.
Operational Advantages
- Improved audio and communication: HD voice and noise cancellation for maximum clarity.
- Greater operational productivity: Shortcuts, hands-free use, and optimized ergonomics.
- Flexibility by work profile: Suitable for office, remote, or mobile roles.
- Guaranteed interoperability: Compatible with SIP standards and UC platforms.
- Enterprise-grade reliability: Robust devices for intensive use.
SIP-based voice security
Protection and confidentiality of IP communications
Use of specialized components that ensure voice communications between networks are encrypted and secure, preventing interception or intrusion.
Components and architecture
- SBC integrated into the PBX: Protection of SIP trunks without the need for additional hardware.
- Signaling and media encryption: TLS for SIP and SRTP/DTLS for voice and video.
- Authentication and access control: Secure management of users and devices.
- Protection against VoIP threats: Prevention of interception, intrusions, and unauthorized access.
Operational Advantages
- Confidentiality of communications: Encrypted voice and video ensure privacy.
- Regulatory compliance: Helps meet security standards and regulations.
- Protection against VoIP attacks: Prevents interception, intrusions, and unauthorized access.
- Secure remote access: Enables remote work with encrypted and controlled connections.
- Operational continuity and reliability: Maintains service stability even in the face of external threats.
Time savings in access management.
SIP-based voice security
Protection and confidentiality of IP communications
Use of specialized components that ensure voice communications between networks are encrypted and secure, preventing interception or intrusion.
Components and architecture
- SBC integrated into the PBX: Protection of SIP trunks without the need for additional hardware.
- Signaling and media encryption: TLS for SIP and SRTP/DTLS for voice and video.
- Authentication and access control: Secure management of users and devices.
- Protection against VoIP threats: Prevention of interception, intrusions, and unauthorized access.
Operational Advantages
- Confidentiality of communications: Encrypted voice and video ensure privacy.
- Regulatory compliance: Helps meet security standards and regulations.
- Protection against VoIP attacks: Prevents interception, intrusions, and unauthorized access.
- Secure remote access: Enables remote work with encrypted and controlled connections.
- Operational continuity and reliability: Maintains service stability even in the face of external threats.
Time savings in access management.
SUCCESS STORIES
Our latest projects
How we work
From the initial audit to ongoing support, we work in close coordination with your IT and Facilities teams to ensure a secure, scalable, and efficient IP telephony solution.
Technical audit
Initial review of infrastructure and access → Clear diagnosis with an improvement roadmap
Network design
Architecture tailored to your needs. → A documented, scalable, and realistic project
Installation
Phased deployment without disrupting your operations. → Functional and certified infrastructure
Management and support
Monitoring and integration with systems and tools → Full traceability and agile support
OUR TECHNOLOGY PARTNERS
Strategic partnerships that drive innovation
Other corporate communications solutions
Discover the rest of our portfolio
Multimedia
Boost interactivity and maximise the impact of your communications.
Video conferencing
Encourage fluid and immersive meetings.
Unified communications
Create smart communication experiences.
Customer collaboration and relations
Build effective and personalised interactions with your customers.
IP telephony
Guarantees efficient and quality communication.