The use of this website and its forms requires the acceptance of the processing of the user’s data in accordance with this privacy policy, including the collection of access data and the sending of commercial information electronically.
Data controller and contact information
The Data Controller is: INFRAESTRUCTURAS Y SISTEMAS DE TELECOMUNICACION, S.L. (INSTEL)
Address: C/ Galileu, 288 – 3ª planta, 08028 – Barcelona
Contact details of the Controller: 93 409 91 91| E-mail: rgpd@instel.com
Purpose of data processing
Depending on the services used through the website and the relationship we have with the different users, it will be necessary to process the following personal data:
- Identification and contact data collected through the forms on our website (name, surname, telephone number, email, address, IP address, etc.).
- User data (username, email, password, etc.).
- Browsing data (login data; browser data, page accessed, IP, country, etc.).
- Data corresponding to the user’s device (IP address, MAC identification number, etc.).
- Data of potential job candidates (resumes, academic and professional information, etc.).
If you fill in any of the forms, it will be necessary to provide certain personal data indicated as mandatory, which will be processed in accordance with the purposes established below.
| PURPOSE OR GROUP | DETAILED INFO |
| Website access and management | Provide access to online content and apply measures aimed at website security; keep a record of visits for statistical purposes. |
| Communication and contact | To respond to your queries and requests through the use of our contact forms, as well as through the channels provided, such as our profiles on the social networks linked to this website. |
| Commercial communications | Sending commercial communications relating to the products and services of INSTEL and, where appropriate, of our partners by electronic means, by post or telephone. |
| Customer area | Through our customer area, the user can access the online support service through our ticketing tool as well as access InstelVIP, the online video surveillance platform with streaming and recording in the cloud. |
| Work with us | INSTEL may process your data for the purpose of formalising and managing your application to participate in the open selection processes, provided that they are sent through the “Work with us” website. |
Legitimation
Your data will be processed based on the following legal bases:
| PURPOSE OR GROUP | BASE OF LEGITIMATION |
| Website access and management | The legitimate interests of the controller in providing access to its services and the consent of the data subject for other statistical purposes. |
| Communication and contact | We will process the user’s data based on their consent to attend to their requests, as well as to contact them for the provision of our services. This processing is carried out based on your request or voluntary interaction with our channels, so it is beneficial for both parties as we can adequately serve you and meet your expectations. |
| Commercial communications | The acceptance and consent of the interested party manifested through the ticking of the corresponding box or subscription. In the event of maintaining a relationship with you, we process your data based on our legitimate interests for sending commercial communications to our members or contacts when there is a contractual relationship and in relation to services similar to those contracted. |
| Customer area | The performance of a contract and the fulfilment of our legal obligations. |
| Work with us | The consent of the interested party, by virtue of his or her request, as well as the execution of pre-contractual measures by INSTEL. |
Processing of data belonging to end customers
In relation to the processing of data belonging to the end customers of INSTEL products, we inform you of the following:
- Data controller: the customer who has purchased INSTEL products.
- Purpose of processing: management and administration of users and profiles; access and download of documentation associated with the provision of the service; provision of a service; security of the platform.
- Basis of legitimation: execution of a contract, as well as the legitimate interests of the Data Controller and its customers, based on the guarantee of the security of the information contained on the platform.
- Retention period: the data will be kept for the time necessary for the provision of the service, as well as the time required by the applicable regulations.
- Recipients and transfers: the data will not be communicated to third parties except by legal obligation. The international transfer of your data outside the European Economic Area is also not envisaged, except for storage purposes provided that there is an adequacy decision or appropriate safeguards are in place.
- Rights: you can exercise your rights of access, rectification, deletion, opposition, limitation of processing and data portability by contacting the Data Controller. You can also lodge a complaint with the competent Data Protection Supervisory Authority.
Recipients and transfers
Recipients: INFRAESTRUCTURAS Y SISTEMAS DE TELECOMUNICACIONES, S.L.
In case of providing you with technical assistance through the remote connection with TeamViewer, we inform you that TeamViewer will process your data as Data Controller, for the purposes described in its Privacy Policy: https://www.teamviewer.com/en/privacy-notice/.
Likewise, in the event of purchasing any of the products offered by INSTEL, we inform you of the possibility that INSTEL has to subcontract the following aspects of the service: hosting of the platforms offered, including outside the European Economic Area.
Apart from the above cases, your data will not be transferred except by legal obligation.
International transfer (outside the European Economic Area) is not foreseen except for storage and/or accommodation purposes and, in any case, this must be carried out based on the existence of an adequacy decision or the application of adequate guarantees.
Data retention period
- Website access and management: for the time necessary to provide access to web services, as well as manage website security.
- Communication and contact: for the time strictly necessary to respond to your requests and as long as the user has not requested the deletion of their data.
- Commercial communications: as long as the user does not withdraw their consent and, in any case, during the maximum legal period established.
- Customer area: for the time necessary to manage our contractual relationship and as long as the user does not request to unsubscribe from the service.
- Work with us: for a maximum period of two years, and as long as the candidate has not requested the deletion of their data.
Rights of data subjects
The user may exercise the following rights:
- Be aware of the processing of your data.
- To access your personal data.
- To request the rectification of their data, if they are inaccurate.
- To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if the consent given is revoked.
- In the event that we process your data based on our legitimate interests or those of a third party, you have the right to object to such processing.
- To request the limitation of the processing of your data in some cases, in which case we will only keep them in accordance with current regulations.
- To the portability of your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new manager you appoint. It is only valid in cases where we process your data on the basis of the performance of a contract or your consent.
To do so, you can send a request in writing or by email to the address of the Data Controller, including the reference “Data Protection”.
Data subjects may also lodge a complaint with the competent Data Protection Supervisory Authority.
Veracity and updating of data
The user must fill in the forms with true, accurate, complete and current data. The user will not enter data corresponding to another person; INSTEL will presume that the data have been provided by the owner of the same. The user will be solely responsible for any damage, direct or indirect, that may be caused to any person due to the completion of the form with false, inaccurate, incomplete or outdated data or data relating to another person.
The user must communicate any modification to the data provided in order to keep their data duly updated.
Information Security
INSTEL has taken all the legally required measures for the protection of personal data; Likewise, it has adopted all the technical devices at its disposal to prevent the loss, misuse, alteration, access or theft of personal data provided by users of the website. The user will be aware, however, that security measures on the Internet are not absolutely inviolable.
CVs and self-nominations
We inform the user that any CV or similar document, as well as all the information it contains, that is sent to INSTEL as a self-candidacy, will be deleted immediately, so that INSTEL will not carry out any type of data processing and, consequently, will not hold the position of Controller.
Minors
INSTEL prohibits the use of its web services by users under fourteen years of age, except with the express consent of their parents or guardians.
Under no circumstances may the minor provide INSTEL with data that allows information to be obtained about the other members of the family group, or about its characteristics, such as data relating to the professional activity of the parents, economic information, sociological data or any other, without the consent of the owners of such data.
Web analytics
This website uses various analytics to know how it is searched, accessed and used by the public. These analytics may involve the collection of personal data such as IP address, connection location, information about browsing software or hardware, etc. This information is not associated with users and is used for the sole purpose of obtaining statistical information on the use of the company’s website.
Use of third-party functions and plugins
This website may incorporate functions and plug-ins provided by third parties for various purposes, such as: third-party web analytics, third-party maps, third-party videos, social media sharing; etc.
A third-party feature or plug-in establishes a direct connection between the user’s browser and the Internet domains controlled by the third party, allowing the feature to be downloaded and executed.
In addition, most third-party plug-ins collect which pages users visit in order to understand their interests and then be able to offer them advertising tailored to them.
Use of features provided by Google, Inc.
This website integrates functions of Google Inc (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA), such as Youtube videos, maps and “+1” buttons. To do this, when using the website, the user’s browser establishes a direct connection to the servers of the Internet domain google.com and other Google domains. This allows Google to know that the user has visited the website from their IP address. Google uses persistent cookies, local storage and local Flash storage on the user’s device, for various purposes including the collection of the user’s activity on the Internet to offer advertising tailored to their interests, in accordance with their privacy policies: http://www.google.es/intl/es/policies/privacy/. By using this website, the user consents to the processing of their data by Google in the manner and for the purposes indicated.