Direct Routing for Microsoft Teams – Make and receive phone calls. .
Different organizations and companies are already using Equipment for video conferencing, file sharing and chat. Microsoft Phone System Direct Routing is the service within Computers that enables organizations to connect external telephone lines and use Computers as an office telephone system.
Computers use IP-based voice connections, called SIP trunks, to identify themselves to the rest of the world. The SBC appliance ensures these connections, and interoperability for organizations can select from hundreds of service providers worldwide.
Organizations can use Teams for all their business calls or migrate slowly from a legacy PBX, depending on their needs. And since Teams clients work with PC / Mac or smartphone, users can make and receive calls from almost anywhere, on any device, staying connected and productive.
What do I need to make Direct Routing possible?
Starting is easier than you think, here are the 4 key requirements::
- Microsoft phone system license on Microsoft 365
- A communications service provider that can provide SIP trunks for equipment (also known as a dial tone provider). SIP Trunks is the industry term for what Microsoft calls direct routing.
- A Microsoft Certified Service Border Controller (SBC) to link to SIP trunks. The SBC acts as a voice firewall and can mitigate interoperability problems.
- A trained staff member or an IT professional who can help you with the solution setup.
What is the role of an SBC in direct routing?
Microsoft requires a certified SBC to act as a bridge between computers and the telephone network. The session edge controller provides multiple functions:
Security: acts as a firewall with voice recognition and encrypts the traffic to protect the voice traffic itself and prevent bad actors from entering the data network through the voice network
Interoperability: Not all SIP Trunking providers are identical, Ribbon SBCs offered by INSTEL can adjust key parameters to make setup easy and hassle-free
Legacy connectivity: Many organizations still have analog phones, elevator phones, door phones, and fax machines. The hardware-based SBCs we offer have Analog Ports (FXS) to keep these assets running for years to come.
Migration: Organizations often want to slowly migrate to computers, keeping their legacy PBX in place for weeks or even months or years. SBCs can provide simultaneous rings for both computers and the old PBX to share connectivity.
Resistance or error: SBCs have several options to manage service interruptions, depending on the deployment model. These tools can keep your organization connected even if the unexpected happens.