Instel has been recognized as a quality service provider of Avaya, positioning the company as a leader integrator offering high quality customer service.
This certification recognizes Intel’s expertise about implementation of Avaya solutions as well as maintenance and support. The main goal of this recognition is the assessment of the service quality that Instel offers to customers.
To achieve this aim, Instel has gone an extensive audit, assessing the following points:
- Their Business Model and operating structure
- The support structure used in implementations and maintenances
- Learning process and knowledge diffusion between technical and sales teams
- Evaluation of the processes already implemented to ensure and quantify the satisfaction degree of customers
This assessment valid for 3 years, ensure our service skills and helps Instel to optimize their capabilities and business process to the future.
Instel wants to continue growing and improving day after day beside our partners and customers. This certification provides us a higher degree of specialization and customer orientation.