WATERWORLD & AQUADIVER
Parcs Aquàtics de la Costa Brava, SL is formed by two water parks located in Gerona, Aquadiver in Platja d’Aro and Water World in Lloret de Mar, with an extension of 140,000m2 and more than 15 aquatic attractions.
Both parks have extensive catering areas, as well as other value-added services (rental of lockers, free parking, picnic area, nursing service).
Parcs Aquàtics de la Costa Brava, SL had a solution of access control to the WaterWorld and Aquadiver parks that presented continuous failures in the reading process of fingerprints and QRs. A situation that caused inefficiencies in the access of customers to the parks, slowing down entries, increasing queues and having to solve incidents insitu. Therefore, they decided to renew their access system through a high-performance solution.
“Thanks to the new access system, we have improved customer management, speeding up entries, reducing queues and reinforcing control over promotions” “We are considering implementing an additional module proposed by Instel in the future: payment by biometrics. This will allow customers to use their footprint to pay in restaurants / bars, renting lockers, etc. Our goal is to offer a high value experience for the client”
To carry out the implementation, Parcs Aquàtics de la Costa Brava, SL got in touch with Instel, a telecommunications company with a long history in the implementation of access control and presence projects for the leisure and entertainment sector.
Once the needs of Parcs Aquàtics Costa Brava, SL were met, the hardware and software solutions of Intemo Technologies, a leading manufacturer in the development of access systems, were presented.
The starting scenario was to offer clients access through two routes, biometrics (fingerprint) and QR reading (both reading by mobile and printed ticket). Both reading systems have been integrated with the database and with the ticketing application of the two parks so that the user can be correctly identified with his ticket.
At the same time, the access system has been configured to be able to correctly cross the reading of data by biometrics and QR before special accesses: Season passes, 2×1 promotion (to visit the same park again), 2×1 promotion (for the visit of the other park). In all these cases, it has been fundamental to synchronize the databases of both parks in order to obtain correct readings and not to generate false positives or negatives in the access to the facilities.
The installed elements have been: