Ekamat renews its communications infrastructure with the Avaya IP Office solution

SUCCESS STORY

EKAMAT

Ekamat has been implementing business software for more than 40 years aimed to improve the performance of enterprises, being specialists in the implementation of Microsoft Dynamics ERP & CRM solutions leaders for SMEs. They customize projects and offer sectoral solutions adapted to the casuistry of companies. They have offices in Barcelona, Madrid, Valencia, Mallorca and Zaragoza.

The challenge

Ekamat had an outdated analog telephone platform that limited the proper functioning of company communications: slow call transfer, difficulty in managing and enabling the answering machine, waiting calls with background noise.
Given this situation, Ekamat decided to modernize its telephone system, making a leap towards IP telephony and unified communications. The aim: To innovate, speed up communications and reduce the number of physical terminals.

“The installation of Avaya in our offices is having an innovative solution that streamlines internal and external communication. Furthermore, we have made profitable our investment in telecommunications ”

Angel Nuño
Managing Director of Ekamat Ekamat

The solution

To carry out the implementation, Ekamat contacted Instel, a telecommunications company with a long track record in the implementation of IP telephony projects.

Once the needs of Ekamat were met, Avaya solutions were presented, a leading manufacturer of unified communications solutions for the B2B sector.The renewal of the telephony system was implemented at the Ekamat headquarters: Barcelona, Madrid and Valencia.

Before of the implementation of the solution, Instel adapted the cabling of the Ekamat Barcelona offices, including new wiring points, the renewal of patch cords, sanitation of distribution cabinets and certification of connections with the goal of leaving the network prepared for the implementation of IP voice solution.

Once the cabling was implemented, the AVAYA IP Office 500 v2 unified communication solution was implemented, the collaboration solution that allows integrating telephony, messaging, conference, contact center, video and unified communications in a single platform regardless of the user’s location and of the device used.
The central module of AVAYA IP Office 500 v2 was installed in the offices of Barcelona and in the rest of the offices it was only necessary to install the licenses in the PCs of the employees. In this way, a unique and centralized system has been obtained.

The installed elements have been:

  • IP Office Platform (IP500 V2 Avaya)
  • Avaya IP Office licenses (IPO LIC R9.1)
  • Unified communications module: IP Office Unified Communications module V2
  • SIP Trunk (IPO R9 SIP Trunk)
  • Telephones: IP Phone 1608-I Blk Avaya
  • Jabra hearing aids UC Voice™ 550 Mono
  • Instel Services: Detection of needs, installation and maintenance of the solution.

Benefits

Corporation
  • Technology upgrading. The leap from analog telephony to IP telephony has provided a pointer and robust communications system to Ekamat.
  • Improvement of collaboration. The possibility of communicating from any place and device has allowed to reinforce the mobility of employees and to guarantee a continuous communication.
  • Increase of productivity. The solution of Avaya IP Office is allowing to optimize the agility and flexibility in calls.
  • Improvement of customer service. Greater control in the management of calls and therefore an improvement in the quality of service offered to customers.
  • Reduction of the volume of physical terminals. The installation of licenses in the PCs of the users has allowed to reduce the number of terminals.
Financial Department
  • Rentabilización de la inversión. Rápido retorno de la inversión realizada y eliminación de los costes de llamadas entre sedes.
IT Department
  • Profitability of the investment. Fast return of the investment made and elimination of call costs between headquarters.

Technology Partner

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