Camping Bungalow Resort & Spa La Ballena Alegre implements a biometric payment system



The Camping Bungalow Resort & Spa La Ballena Alegre is a 1st category campsite located in Sant Pere Pescador, on a fine sand beach of 1800 meters and crystal-clear waters. It has a complete range of services. Restaurants, shopping area, supermarkets, bookshop, parapharmacy, sports area with two swimming pools, fitness room, windsurfing / kitesurfing center.


The challenge

With the aim to offering a high added value experience to customers, the Camping Bungalow Resort & Spa La Ballena Alegre is constantly focusing on the improvement of their facilities, the expansion of infrastructures, as well as the incorporation of new services that brings innovation, functionality and differentiation.
Under this context, they wanted to offer their customers a highly positive shopping experience, which reinforced the convenience. Therefore, it was decided to implement a payment system by biometrics that would allow working comfort and at the same time obtain automated analytics of sales and usability.

“We are very satisfied with the great reception that biometric payment system is having among our customers. We have encouraged its use by applying discounts in restaurants, bars, supermarkets and the result has been extremely positive both in terms of sales and usability “

Toni Castellar
General manager at camping Bungalow Resort & Spa La Ballena Alegre

The solution

For the implementation of the new fingerprint payment system, Instel together with Intemo Technologies, a leading manufacturer of access and security solutions, designed the appropriate IP architecture to implement the solution.
The elements implanted have been:

“The integration of biometric readers as a payment system has allowed a 100% secure and effective authentication. The quick matching of the fingerprint with the customer profile has ensured an agile and fault-free operation”

Marc Vogel
Systems responsible at Camping Bungalow Resort & Spa La Ballena Alegre


  • Benchmarking. A leading IP solution that places Camping La Ballena Alegre Bungalow Resort & Spa as a benchmark in the implementation of new payment technologies in the sector.
  • Increase in sales. The implementation of the biometric payment system has led to a large increase in consumption within the campsite and therefore sales.
  • Agility and process automation. Increase efficiency by reducing time and queues in payment processes.
  • Analytics and market information. The system allows obtaining usability and consumption metrics that are key for decision making.
  • Improvement of security. 100% secure payments, non-transferable and without failures.
  • Scalability of the solution, allowing to address new developments in an agile and simple way
  • Comfort + security. Eliminates the need to carry cash or cards, avoiding theft and loss.
  • Reward. The client is rewarded with discounts whenever he makes use of biometrics./li>
  • Family expense management. Acts as a wallet card establishing daily spending limits.

Technology Partner

Posted in Success stories