Tech Pill. Challenges and opportunities of Generative AI to improve customer experience

Thursday, July 4th 2024 | 12:30 pm – 14:00 pm

Challenges and opportunities of Generative AI to improve customer experience

Did you know that by 2025, 75% of contact center tasks will be handled by AI? And by 2030, 80% of people will have daily contact with virtual assistants. These figures from Gartner’s “Emerging Tech Impact Radar: Hyperautomation” (2023) highlight the growing importance of generative AI in customer experience (CX) management.

Discover how this technology can transform your contact center in our upcoming tech session.

Understanding customers with Generative AI

Improving customer experience starts with understanding their needs and expectations. Generative AI analyzes large volumes of data in real-time, providing deep insights into customer behavior. This allows you to identify patterns, anticipate needs, and offer personalized responses proactively, significantly enhancing customer satisfaction.

Establishing effective CX strategies

To implement effective customer experience strategies, precise and real-time data is essential. Generative AI provides these metrics, allowing companies to design and adjust their CX strategies with unprecedented accuracy.

Tech Pill: INSTEL & INCONCERT

To delve deeper into how generative AI can transform your contact center and improve customer experience, join us on Thursday, July 4th, for our tech session organized in conjunction with inConcert.

The event will be held at Instel’s new technology showroom in Barcelona. This interactive space, equipped with the latest digitalization technologies, offers visitors the opportunity to experience the most innovative solutions on the market firsthand.

Julia Morales. Channel director at inConcert

Don't miss the opportunity to learn from one of the leading experts in the field, Julia Morales, Channel Director at inConcert. She will present the new functionalities of the omnichannel solution powered by AI for contact centers and virtual agents.

This exclusive event is designed to optimize and personalize your business processes, offering a detailed view of key components such as Conversational Bots, Virtual Agents, Marketing Automation, Speech Analytics, Workforce Engagement, and Help Desk.

Agenda

12:30 PM – 12:40 PM: Welcome by the Instel and inConcert team

12:40 PM – 14:00 PM: 

    • Introduction to the world of inConcert and use cases.
    • Challenges and opportunities of generative AI to improve customer experience.
    • How we help our clients with our omnichannel inConcert solution: Conversational Bots, Virtual Agents, Marketing Automation, Speech Analytics, Workforce Engagement, and Help Desk.

14:00 PM – 15:00 PM: Appetizer and Networking

Limited spots are available. Free event exclusive for companies. Register now and secure your spot at our tech pill!

Contact with our sales team

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