The contact Center Congress 2026 focuses on the costumer as a driver growth
On February 26, 2026, Madrid will host the 5th edition of the Contact Center Congress, a key event for customer experience and contact centers in Spain. The event will take place at the Hotel Ritz under the theme “Caring for our customers, caring for our future.”
Organized by the Spanish Association of Customer Relationship Experts (Asociación CEX) and the AEERC, this event has brought together for the past five years executives, thought leaders, and professionals specialized in Customer Experience and customer service to analyze the trends, challenges, and opportunities shaping the evolution of the sector.
A Strategic Event for CX and Contact Centers
The Contact Center Congress 2026 has established itself as a knowledge-sharing platform where best practices, technological innovation, and new strategies are discussed, enabling organizations to place the customer at the center of their operations.
The event will feature a comprehensive agenda covering key topics for today’s and tomorrow’s contact centers, including customer service regulation, technology trends, economic landscape analysis, and talent management.
Inconcert, Congress Sponsor
Among the companies supporting this edition is Inconcert, a global provider of solutions for customer experience and contact center management. The company, which has participated in previous editions, once again reaffirms its commitment to the sector’s leading initiatives.
Its presence at the event highlights the shift toward more integrated, results-driven architectures, with an increasingly important role for omnichannel strategies, automation, artificial intelligence, and conversational analytics.
Instel: Supporting the Evolution of the Contact Center
At Instel, we closely follow the evolution of the sector and support our clients in their digital transformation, especially in the areas of contact centers and customer experience. Initiatives like this allow us to share best practices, strategic insights, and valuable connections to drive more efficient, secure, and customer-centric operations.