Telephony

We provide telephony solutions focused on business development and improved productivity.

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What is it?

Telephony, despite today’s new on-line communication tools, remains an essential and indispensable means of communication for a company in any industry or sector. Its correct function and operation remains of vital importance for a company’s development.

Telephony is currently evolving towards unified IP communication systems, developed according to open industry standards and with added value beyond the simple generation of telephone calls.

What part do we play?

Current telephony solutions should provide more than just holding a voice conversation with another party. Incorporating telephony technology as a new element of the IP network (ToIP) has allowed its integration with existing business systems such as business messaging, ERP applications (Business Management Software) and CRM applications (Sales Management Software). It has also brought greater mobility, ease of management, value-added business applications and integration with other communication channels within the company. In parallel, the development of a specific standard based on IP (SIP) has enabled optimal communication levels to be reached at lower costs for product acquisition and operator line rental.

Current telephony technology has adapted perfectly to the new and current communication standards to provide added value to the business environment.

Benefits

Focused on business development
Improved productivity
Resource savings
Increased management
Improved business image
Customer/user satisfaction
Facilitates integration with other business solutions
Modular growth adaptable to any environment and company size

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Related products

IP / hybrid telephony platforms:

These are defined as solutions composed of hardware and software, and they are acquiring increasing importance. Their advantage is that they maintain classic phone environments together with more evolved IP communication trends.

IP and DECT mobility:

The need to maintain communication at anytime and anywhere, with typical telephony or multichannel devices (smartphones, tablets, etc.) make mobility solutions one of the most requested features in the current business environment.

Unified messaging:

Time and resources are optimised when all types of messages are available in a single input channel, regardless of whether it is an email or mailbox voice mail. This tool can add these values to the business, further reducing the error rate and increasing the ability to consult and/or share information making it easier for the company user.

IVR:

IVR solutions add value to companies, carrying out routing actions and telephone consultations automatically, from two points of view. Internally, the use of human resources and subsequent investment that are difficult to justify for these repetitive actions, are avoided. Externally, the image of the company is improved and the third party (customer, supplier, etc.) user experience with the company is easier. It therefore represents an interesting tool with an immediate ROI.

Instant messaging:

A tool which allows working in ‘chat’ mode is extremely interesting in widely distributed environments or with highly mobile business users. Instant messaging also provides the value of being business-exclusive, providing added value.

Business collaboration applications:

Also called Unified Communications (UC) provide businesses with a user interface capable of maintaining communications through diverse channels (video, voice, chat, etc.) both internally and externally. It is a way to optimise resources and at the same time, raise the level of business communications, improving user experience.

Contact Centre and Customer Relationship Management (CRM) applications:

For certain businesses it is extremely valuable to the business core to have constant communication data with customers, either by phone, email or otherwise. These flexible, modular and easily profitable applications represent an important asset and are essential for companies whose business revolves around quality, constancy and mass communication with the customer, requiring real-time and historical analysis and control.