TelephonyWe provide telephony solutions focused on business development and improved productivity.
IP / hybrid telephony platforms:
These are defined as solutions composed of hardware and software, and they are acquiring increasing importance. Their advantage is that they maintain classic phone environments together with more evolved IP communication trends.
IP and DECT mobility:
The need to maintain communication at anytime and anywhere, with typical telephony or multichannel devices (smartphones, tablets, etc.) make mobility solutions one of the most requested features in the current business environment.
Time and resources are optimised when all types of messages are available in a single input channel, regardless of whether it is an email or mailbox voice mail. This tool can add these values to the business, further reducing the error rate and increasing the ability to consult and/or share information making it easier for the company user.
IVR solutions add value to companies, carrying out routing actions and telephone consultations automatically, from two points of view. Internally, the use of human resources and subsequent investment that are difficult to justify for these repetitive actions, are avoided. Externally, the image of the company is improved and the third party (customer, supplier, etc.) user experience with the company is easier. It therefore represents an interesting tool with an immediate ROI.
A tool which allows working in ‘chat’ mode is extremely interesting in widely distributed environments or with highly mobile business users. Instant messaging also provides the value of being business-exclusive, providing added value.
Business collaboration applications:
Also called Unified Communications (UC) provide businesses with a user interface capable of maintaining communications through diverse channels (video, voice, chat, etc.) both internally and externally. It is a way to optimise resources and at the same time, raise the level of business communications, improving user experience.
Contact Centre and Customer Relationship Management (CRM) applications:
For certain businesses it is extremely valuable to the business core to have constant communication data with customers, either by phone, email or otherwise. These flexible, modular and easily profitable applications represent an important asset and are essential for companies whose business revolves around quality, constancy and mass communication with the customer, requiring real-time and historical analysis and control.